No matter what your enquiry, we can easily be reached during normal trading hours either by telephone, Skype, e-mail, post OR online chat.
For Orders:
For all other enquiries:
Account Applications:
Click here for new account application procedure, submission of application forms and new account enquiries
or call: 0208 501 8855.
Account Enquiries:
Click here for payments and general account enquiries (existing accounts)
or call: 0208 501 8855.
Customer Services:
Click here if goods not received, goods received faulty/damaged, received incorrect goods/order or any other customer related enquiries - Please have all relevant information at hand when you call. Your call will be logged and a unique reference number will be assigned to your specific enquiry.
or call: 0208 527 6006.
Product Enquiries:
Click here to launch chat and chat with one of our product specialists for expert and impartial advice before you buy
or call: 0208 527 6006.
Support (under warranty):
Click here for Photomart warrantee support
or call: 0208 527 6006.
Support (not under warranty):
Click here for details about contacting us for support not under Photomart warranty.
Export:
Click here for orders to destinations outside the political boundaries of the UK or Eire
or call: 0208 527 6006 and ask for “export”
or Skype: photomart.export
Want to become a Photomart dealer or affiliate?
Click here to enquire.
* Please note that all communications may be recorded for training purposes.
Please have the following information ready:
We receive hundreds of phone calls and emails with a large diversity of enquiries every day. To help us speed things up and deal with your enquiry quickly and more efficiently, please include the following information with your enquiry or if contacting us by telephone, please have this information at hand:
Phone number - where you can be reached
Your post code - so we can look up your details
Order number - if applicable
Previous communications - please include the full thread
Other – documentation or anything else you can think of that may be relevant
Can’t get through?
Our team will always do their best to ensure that you get the most efficient service available and therefore things can sometimes get a little busier than normal. If for this or for whatever reason you are unable to get through to the person at Photomart that you would like to speak to, please remember that your call will ALWAYS be answered.
Overflow calls are routed to other departments where your details will be recorded and forwarded to the right person so they can get back to you.
Please note that due to the sheer volume of calls, we cannot put your call on hold while waiting for someone to get back to you.