Evercare Programme Terms & Conditions

This contract outlines the programme rules of the EverCare Programme provided by Photomart UK LTD T/A Photomart (hereinafter referred to as “Photomart”, “We”, “Us”, or “Our”) to the Customer (hereinafter referred to as “You” or “Your”). By enrolling in the EverCare Programme, you agree to the programme rules set out below.

1. Programme Coverage

• 1.1 Worry-Free Protection The EverCare Programme covers dye-sublimation photo printers purchased from Photomart, regardless of brand or model, for the earlier of the time period or usage limit outlined in the Warranty Period Table (the “Coverage Period”). This applies only where the printer is used under normal conditions in accordance with the manufacturer’s user manual.
• 1.2 Eligibility EverCare is only applicable to dye-sublimation printers bought directly from Photomart and used within the United Kingdom. Coverage does not extend to printers purchased from other sources or used outside the UK.
• 1.3 Purchase Timing The EverCare Programme must be purchased within 30 days of the printer purchase date. Failure to comply will render the programme unavailable for that printer.

2. What is Covered

• 2.1 Manufacturer Defects If a manufacturer defect is reported within the Coverage Period, Photomart will repair the printer free of charge, including parts and labour.
• 2.2 Accidental Damage If the printer is damaged due to accidental causes, Photomart will provide a clear repair quote. You may approve the repair at the quoted cost, or decline it, in which case a £120 + VAT diagnostic service fee will be charged and deducted from the deposit. These charges will also apply if the printer is not packaged correctly, as per the information provided by the Technicians.
• 2.3 Loan Printer During the repair period, Photomart will provide a loan printer of similar capabilities free of charge, subject to a refundable deposit. The deposit will be returned once the loan printer is collected and inspected for damage.
• 2.4 Loan Printer Use The loan printer is provided as hardware only. You must supply your own printing media. Any media provided with the loan printer must be returned, otherwise you will be charged the full cost of the media.
• 2.5 Substitute Models If your specific printer model is not available, Photomart may provide a substitute model with equivalent functionality. Substitute models may differ in features but will allow you to continue printing during the repair period. If media is provided with the substitute loan printer, you will be charged for it based on the cost per print, as listed in our current rates available online at Event Printer Hire Rates.
• 2.6 Collections and Deliveries Photomart will arrange and cover the costs of collecting the faulty printer and delivering the loan printer. Once the repair is complete, we will arrange to collect the loan printer and return your repaired printer. If any printer is found to be damaged accidentally, or not shipped in the condition outlined by the Technicians, the customer will be liable to cover delivery and collection charges at the rate of £30 + VAT, which will be deducted from the deposit.

3. Programme Exclusions

• Normal wear and tear of the printer.
• Damage caused by improper installation, use of non-recommended media, or failure to follow the manufacturer’s operating instructions.
• Cosmetic damage that does not affect printer functionality.
• Any modifications, repairs, or attempts to repair the printer by unauthorised technicians.
• Printers used in industrial settings inconsistent with their intended design.
• Damage caused by negligence, accidents, misuse, or acts of nature (e.g., floods, fires, power surges).
• Failure to perform routine maintenance as specified by the manufacturer, or improper storage conditions (e.g., exposure to excessive heat, humidity, or dust).
• Problems arising from mis-operation or mis-configuration of other customer equipment (computers, cameras, generators, software, etc.).

4. Loan Printer Conditions

• 4.1 Condition on Return The loan printer must be returned in the same condition it was received. If damaged due to misuse, negligence, incorrect packing or unauthorised repairs, the customer is responsible for repair or replacement costs. The refundable deposit may be withheld to cover such costs.
• 4.2 Media Loan printers are provided without media. If the printer is returned without any media provided by Photomart, the customer will be charged for missing media.
• 4.3 Substitute Printer If your exact model is unavailable, Photomart may supply a substitute model with similar capabilities. You are responsible only for the cost of media used during the loan period, based on Photomart’s current market rate.

5. Customer Responsibilities

• 5.1 Proper Use and Care You are responsible for proper use, care, and maintenance of your own printer and any loan printer, in accordance with the manufacturer’s user manual. Misuse, including the use of unauthorised media, may void programme coverage and result in additional charges.
• 5.2 Timely Communication You must notify Photomart immediately of any issues. Delay in reporting problems may result in further damage, for which Photomart will not be held responsible.
• 5.3 Return of Loan Printer Upon completion of repairs, you must return the loan printer within three (3) business days. Failure to do so may result in additional charges, and Photomart may deduct these charges at the weekly hire rate from the refundable deposit.

6. Repairs and Diagnosis

• 6.1 Expert Diagnosis Photomart’s manufacturer-certified technicians will diagnose your printer. If the issue is a manufacturer defect, repairs will be carried out free of charge.
• 6.2 Accidental Damage Repair If the issue is accidental damage, Photomart will provide a quote. You may approve the repair or decline it. If declined, a diagnostic fee of £120 + VAT will apply and be deducted from the deposit.
• 6.3 Non-Warranty Repairs If the printer is out of warranty (as specified in the Warranty Period Table) or the issue is not covered by the manufacturer’s warranty, costs will be quoted for approval before repair. If declined, the diagnostic fee of £120 + VAT will be deducted from the deposit.

7. Limitations of Liability

• 7.1 Photomart’s Liability Photomart is not liable for indirect, consequential, or special damages, including loss of profits, business interruption, or damage to property or other equipment caused by malfunction or downtime of the printer.
• 7.2 Loan Printer Liability While using the loan printer, you are responsible for any damage caused to the unit. Photomart is not responsible for losses, damages, or delays caused by issues with the loan printer.

8. Duration of Coverage

• 8.1 Coverage Period EverCare provides coverage for the lesser of either one (1) year from the date of printer purchase or the maximum print count outlined in the Warranty Period Table, whichever comes first.
• 8.2 No Extension Coverage cannot be extended beyond the initial period. Once expired (by time or print count), the programme ceases to be valid.

9. Support Hours

• 9.1 Normal Operating Hours Services such as loan printer arrangements, collections, and repairs are provided Monday to Friday, 9:30 a.m. to 5:00 p.m.
• 9.2 Out of Hours Support For issues outside normal hours, contact Photomart via email. Responses will be made on the next available business day.

10. Non-Refundable Service

• 10.1 Non-Refundable Clause EverCare is a non-refundable service. Once purchased, no refunds will be provided, regardless of whether the services have been utilised.

11. Abuse of Programme

• 11.1 Tampering with Certificate If the EverCare certificate is tampered with, altered, or falsified, the programme is void. No refunds will be provided and claims will be rejected.
• 11.2 Single Use Per Printer Component EverCare may only be exercised once per specific part or component. Repeated claims for the same part will not be accepted unless a separate issue is demonstrated.
• 11.3 Misuse of Programme If Photomart determines the programme is being abused (unreasonable or non-genuine claims), Photomart may cancel the programme. No further claims will be accepted and no refund will be provided.
• 11.4 Full Payment Requirement If EverCare or any quoted services are not paid in full, Photomart may void the contract. The customer will not be entitled to services under the programme and claims will be rejected.

12. Changes to Programme Rules

• 12.1 Notification of Changes Photomart may amend or update these programme rules at any time. Any material changes that affect your rights or obligations will be communicated in advance by email or in writing. You are responsible for reviewing the latest programme rules prior to making any claim.
• 12.2 Acceptance of Changes By continuing to use EverCare after changes are made, you accept the updated programme rules. If you do not agree, you may cancel participation by contacting Photomart. No refund will be provided upon cancellation.

13. Entire Agreement

• 13.1 Complete Agreement This contract constitutes the entire agreement between Photomart and the customer regarding EverCare. No other oral or written agreements will modify these programme rules unless confirmed in writing by both parties, except where updates are made in accordance with Section 12. Photomart’s standard store terms (available online) form part of this agreement and apply unless expressly excluded or amended herein.
• 13.2 Governing Law This agreement is governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

14. Limitation of Liability

• 14.1 Customer Liability To the extent permitted by law, Photomart’s liability under EverCare is limited to repair or replacement of the printer as outlined herein. Photomart is not liable for incidental, consequential, or punitive damages arising from use, performance, or failure of any covered printer. You agree to indemnify Photomart, its affiliates, and employees from claims, losses, damages, or liabilities arising from your use of EverCare or the loan printer, including claims brought by third parties.
• 14.2 Insurance Coverage Customers are advised to maintain adequate insurance coverage for their equipment. Photomart’s liability is limited and insurance is recommended.

Warranty Period Table

Photomart Online Store may change these programme rules from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.

Last Updated: 25th March, 2025