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What Do You Need To Know
Find straightforward information about ordering from Photomart UK, including delivery, returns, payments, VAT, account management and customer support. If you need help researching a product, checking compatibility, calculating prices, arranging a return or requesting an order update, our team will be happy to assist.
How Does Photomart UK Shipping and Delivery Work?
Photomart UK delivers throughout the UK and to many international destinations. Use the Estimate Shipping and Tax calculator in your shopping basket to view the available delivery options and estimated charges for your order.
We make every reasonable effort to dispatch and deliver goods on time, but quoted delivery dates and timeframes are estimates and cannot always be guaranteed.
Please note: Large or heavy items may exceed our couriers’ standard size and weight limits, particularly for deliveries outside mainland UK. These orders may require a custom quotation or an additional delivery charge. We will contact you before making any adjustment.
Mainland UK refers to standard-rate delivery areas in England, Scotland and Wales. It excludes the Highlands, islands and other premium-rate locations defined by the courier.
How Does Photomart UK Protect My Information?
We use suitable physical, electronic and managerial procedures to help prevent unauthorised access or disclosure and to safeguard the information collected through our website.
For details about the information we collect, how it is used and your data rights, please read our Privacy Policy.
What Is Photomart UK’s Returns and Replacements Policy?
Photomart UK does not sell products on a trial, stock-rotation or sale-or-return basis. If you are unsure whether a product is suitable or compatible with your equipment, please contact our sales team before ordering. We will be happy to help you research the available options, check specifications and compatibility, and calculate the expected costs. Call 0208 527 6006 or email [email protected].
Returns must be agreed in advance. Goods must be unused, complete, in their original packaging and suitable for resale. A 15% restocking fee may apply, and original delivery charges are non-refundable.
Customised, personalised and special-order goods cannot normally be returned unless they are faulty. Software, memory cards and media must remain sealed unless they are being returned because of a fault.
Nothing on this page affects any statutory rights that may apply.
What Should I Do if Goods Arrive Damaged, Faulty or Incomplete?
Check your delivery as soon as possible. Damage, missing items or other discrepancies must be reported to Photomart UK within three working days of delivery.
- Keep the product and all original courier packaging.
- Take clear photographs of the product, packaging and any visible damage.
- Contact Customer Support before returning any goods.
- Include your order number, product details and a description of the problem.
Our team may issue a Return Merchandise Authorisation number and provide return instructions. Goods must be inspected before a repair, replacement, credit or refund can be confirmed.
Nothing on this page affects any statutory rights that may apply.
Who Can Place an Order with Photomart UK?
Photomart UK accepts orders from businesses, professional photographers, government departments, local authorities, schools, colleges, universities and other institutions or organisations that accept our Terms and Conditions.
As a trade supplier, Photomart UK primarily sells in volume or bulk. Orders below £50 excluding VAT may be subject to an additional £5 handling fee excluding VAT.
If you need help placing an order, calculating prices or choosing the right products, please contact our sales team before completing your purchase.
When Is My Photomart UK Order Confirmed?
An automatic order email confirms that we have received your order, but it does not mean that the order has been accepted. Acceptance takes place when the goods are dispatched.
Orders remain subject to product availability, payment approval, account status and verification of product descriptions and prices. Adding a product to your basket does not reserve stock.
If you need an update about an order, please contact our team with your order number.
How Can I Pay and How Are Prices Displayed?
Photomart UK accepts most major credit and debit cards, PayPal and bank transfer. Available payment options are displayed during checkout.
First-time customers: Payment for high-value goods, including printers, must be made by BACS bank transfer. Your order will be processed once the payment has been received and verified.
All website and promotional prices are shown excluding VAT unless stated otherwise. VAT is added at the applicable rate, and prices may change without prior notice.
If you need help calculating prices, VAT, delivery costs or order totals, please contact our sales team.
Promotions are advertised through the Photomart website and email campaigns. You can manage your marketing subscription preferences from your account dashboard.
Where Can I View My Photomart UK Orders?
Sign in to your Photomart account and select My Orders from the account dashboard to view your order history and available order information. If you need further information or an update, contact our team with your order number.
How Can I Update My Account Information?
Sign in and open the My Account section to update your contact details, saved addresses and other account information.
If you cannot make the required change online, please contact our team for assistance. Keeping your details current helps us contact you about orders, deliveries and support requests.
How Can I Contact Photomart UK Customer Support?
Our team can help with product research, compatibility checks, price calculations, orders, returns, delivery updates, account changes and general questions.
You can submit a support request through the Photomart Help Centre without creating an account or signing in. To follow up on an existing request, reply to your support ticket or email [email protected]. You can also call us on 0208 527 6006.
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