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General FAQ's
Photomart is the leading supplier of photographic, event and lighting equipment within the EU and Africa, with our offices based in London, United Kingdom.
Photomart was founded in 1992 and is the official trading name of Loukil LTD.
Orders & Payments
Creating an account will allow you to benefit with a faster checkout option, order tracking, and exclusive benefits. However, guest checkout is also available.
Our minimum order value is £50 (excluding VAT). If an order is placed of less value, Photomart retains the right to cancel the order, or request a surcharge to be paid for the order to be processed.
While we encourage online orders for faster processing, you can place orders by phone at 0208 527 6006.
For your convenience, we offer a variety of secure payment options including Visa, Mastercard, American Express, PayPal and Klarna.
VAT is calculated and added to your order total during checkout and there are no hidden fees or surcharges beyond VAT.
Enter your discount code at checkout to redeem your offer. You can sign up for our newsletter to receive discount codes. During special occasions discounts are applied automatically during check out, so no discount code will be needed, unless otherwise said.
Recycling Scheme
Simply collect 10 used ribbons and send them back to us with your name and contact details inside the box.
Please refer to our full T&C's Here for all detailed information.
As outlined in our terms and conditions, ribbons bought from other distributors or on a discounted price do not count towards the reward.
Please refer to our full T&C's Here for all detailed information.
Repairs
As well as being able to repair items purchased from us, we are also able to repair items purchased from other official UK distributors, as long as they are within a product range we previously, or currently offer. Just contact our team on 0208 527 6006, to get a repair or service booked in.
Deliveries
All UK mainland orders cost £10. For international shipping please use the “estimated shipping calculator” during check out or contact our sales team.
We offer delivery throughout UK mainland and to many international destinations. For specific locations, please contact our customer support.
Enjoy free delivery on UK mainland orders over £200.
Unfortunately, we cannot change delivery addresses once your order has been processed. However you can always email us any change in your information to keep your account updated..
For mainland UK, our standard delivery option is Next-Day DPD delivery, with premium options available for quicker & guaranteed delivery. For international and non-mainland UK orders, delivery times vary depending on customs & port procedures.
Our carrier will attempt delivery 3 times, while updating you throughout the process with estimated delivery times. After 3 attempts the goods will be sent back to us, in which another payment for delivery costs will need to be made in order to send the goods out again.
Returns
Please refer to our full Returns Policy Here for detailed information on eligible returns, timeframes, and procedures
Please contact our sales team to discuss returning goods. There is a 15% handling fee applied to all returned items, and under no circumstances will delivery be refunded. Failure to notify Photomart prior to delivery being made may result in your return not being received.
Items must be returned in their original condition with all packaging sealed. If an item is returned and has been tampered with or opened, refund may be refused and the customer must arrange collection of the item at their own cost.