Who is Photomart?

Photomart UK is a specialist trade supplier of professional photographic, event and studio equipment. From our Enfield base, we supply photographers, photo booth operators, studios, photo labs, schools, retailers and other organisations throughout the UK and internationally.

When was Photomart founded?

Photomart was founded in London in 1992 and has supplied professional photographers and imaging businesses for more than three decades.

Can you help me choose the right product?

Yes. Our team can help you research products, compare available options, check printer and media compatibility, calculate prices and choose equipment suited to your business or workflow.

Call 0208 527 6006 or email [email protected] before ordering.

Do I need to create an account to order?

No. Guest checkout is available. Creating an account can make future checkouts quicker and allows you to view your order history, track available order information and access account benefits.

What is the minimum order amount?

Photomart UK’s standard minimum order value is £50 excluding VAT. Orders below this value may be cancelled or may require an additional £5 handling fee excluding VAT before they can be processed.

If you need help bringing an order to the minimum value, contact our sales team and we can help you find suitable products or consumables.

Can I place an order over the phone?

Yes. Online ordering is recommended for faster processing, but our sales team can also help you place an order by telephone on 0208 527 6006.

How can I pay for my order?

Photomart UK accepts most major credit and debit cards, PayPal and bank transfer. The payment methods available for your order will be shown during checkout.

When is VAT applied?

As Photomart UK is a trade supplier, website prices are shown excluding VAT unless stated otherwise. VAT is calculated and added to the order total during checkout.

Delivery, handling or insurance charges may also apply depending on the order and destination. Any applicable charges will be displayed during checkout or confirmed with you before the order is processed.

How do I use a discount code?

Enter your valid discount code in the promotional-code field before completing checkout and check that the discount has been applied to the order total.

Some promotions are applied automatically and do not require a code. Individual offers may have exclusions and cannot always be combined with other discounts, quotations or account pricing.

How do I recycle used dye-sublimation ribbons?

Collect a set of 10 used dye-sublimation ribbons and pack them securely in a cardboard box. Include your full name and billing postcode so that we can locate your Photomart account and verify eligible purchases.

You can send the ribbons to our Enfield facility using a tracked service or drop them off at our showroom. The sender is responsible for postage costs.

Read the full eligibility requirements and return instructions on our Ribbon Recycling Scheme page.

Why have I not received a recycling reward?

Recycling rewards are only available for qualifying ribbons purchased from Photomart at full price and verified against one customer account. Discounted or promotional media does not qualify for a reward, although the ribbons can still be recycled.

Standard qualifying ribbons receive £50 account credit for a verified set of 10. Compact QW410 and CZ-01 ribbons receive £25 account credit for a verified set of 10. HiTi P310W, P322W and S420 ribbons are not eligible for a reward.

Returns are processed on Fridays. If you need help checking eligibility or tracing a return, contact our team with your account details.

Can Photomart repair my equipment?

Our in-house manufacturer-certified technician has 25 years of experience repairing and servicing professional photographic equipment.

We can assess supported products purchased from Photomart and may also be able to help with equipment purchased from another authorised UK distributor, provided it belongs to a product range we currently or previously supplied.

Call 0208 527 6006 to discuss the equipment, fault and available repair or servicing options before bringing or sending an item to us.

How much does mainland UK delivery cost?

Standard mainland UK delivery is £10 excluding VAT for orders below £200 excluding VAT. Additional charges may apply to high-value, delicate, large or heavy goods.

Use the Estimate Shipping and Tax calculator in your shopping basket for the available delivery options and estimated cost of your order.

Where does Photomart UK deliver?

We deliver throughout mainland UK and to many international destinations. Delivery availability, charges and timeframes depend on the destination, parcel weight, dimensions and customs requirements.

Some international or non-mainland orders require a custom delivery quotation. Contact our sales team if you need help confirming whether we can deliver particular goods to your location.

Is free delivery available?

Free standard delivery is available on qualifying mainland UK orders of £200 or more excluding VAT. Insurance or other additional charges may still apply to certain high-value, delicate or oversized items.

Can I change my delivery address after ordering?

Contact us immediately if you notice an error in your delivery address. We cannot normally change the address once an order has been processed or passed to the courier, but our team will check whether an amendment is still possible.

How long does delivery take?

Eligible mainland UK orders placed and accepted before the applicable cut-off are normally dispatched the same working day for delivery on the next working day. Premium timed services may also be available.

Delivery to non-mainland UK and international destinations takes longer and may be affected by customs or local delivery procedures. Unless a guaranteed service has been purchased, delivery dates and times are estimates.

What happens if I am not available for delivery?

Follow the tracking information supplied by the courier to manage your delivery where available. The courier may attempt delivery again or provide a collection option.

If the parcel is returned to Photomart UK after unsuccessful delivery attempts, an additional delivery payment may be required before it can be sent again.

What should I do if my delivery is damaged or incomplete?

Report damaged packaging, missing goods or other delivery discrepancies within three working days. Keep all courier and product packaging and take clear photographs of the parcel, labels and any damage.

Contact our team with your order number before returning anything. Nothing in this guidance affects any statutory rights that may apply.

What is Photomart UK’s returns policy?

Photomart UK does not sell products on a trial, stock-rotation or sale-or-return basis. Returns must be agreed in advance and are subject to the eligibility requirements in our Terms and Conditions.

If you are unsure about suitability or compatibility, contact our sales team before ordering. We will be happy to help you research the available options and choose the right product.

Nothing on this page affects any statutory rights that may apply.

How do I request a return?

Contact our team before sending or bringing goods back. Please provide your order number, the item details and the reason for the return. If the return is approved, we will provide the relevant instructions and may issue a Return Merchandise Authorisation number.

Goods must normally be unused, complete, in their original packaging and suitable for resale. A 15% restocking fee may apply, and original delivery charges are non-refundable.

Can I return an opened item?

Opened, used, incomplete or tampered-with goods may be refused unless they are faulty or another statutory right applies. Software, memory cards and media must normally remain sealed.

Customised, personalised and special-order goods cannot normally be returned unless they are faulty. Contact our team before returning any item so that we can confirm the correct procedure.