Terms & Conditions

Status of Terms
Place of performance and applicable law
Placing an order with Photomart
Offers, Campaigns and Promotions
Delivery
Warranties and liabilities
Returns & Refunds
Software
Limitation of liability
Printers for hire
Insolvency
Matters beyond our reasonable control
Language
Photomart Loyalty Points
Photomart Recycling Scheme
Price Match

1. Status of Terms

These terms, including the provisions of the various procedures, notes and other important information that are either hyper-linked to these terms or stated in relevant sections of this website, constitute a legal document ("the Agreement") which sets out the rights and obligations of you as a purchaser (“The Customer, "you" or “your”), and those of Loukil Ltd. t/a Photomart ("Photomart", "we", “our” or "us") in relation to the products offered by us via our showrooms, call centres, online shops or any other sales channels owned or operated by us. By submitting an order for the purchase of good(s) from Photomart you are agreeing to The Agreement and you re-affirm The Agreement every time you submit an order to Photomart.

2. Place of performance and applicable law

Photomart is a company registered in CARDIFF (Registered March 2020, registration no.: 12506435) and makes no representation that any products referred to in any of Photomart’s promotional literature or websites are appropriate for use or available in any other locations outside mainland UK, Northern Ireland, the Channel Islands and the Isle of Man.
For all orders to Photomart for the delivery of good(s) to destinations outside of mainland UK, Northern Ireland, the Channel Islands and the Isle of Man:
1. All ownership, title and risk in good(s) will pass to you immediately at the point and time at which such goods are placed at your disposal at our premises in the UK;
2. The prices payable for good(s) as set out on our promotional materials and websites are exclusive of UK VAT (unless stated otherwise), local taxes, import duties and clearances. You acknowledge and agree that Photomart has no liability to you in respect of any such taxes including VAT, duties or clearances which may become payable, after the good(s) have been placed at your disposal at our premises in the UK;
3. You are solely responsible for compliance with local laws if and to the extent that local laws are applicable. You and Photomart each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of The Agreement;

3. Placing an order with Photomart

Orders are subject to acceptance in terms of The Agreement.
Photomart accepts orders from businesses, government, local authorities, schools, colleges, universities or any other institution or organisation, provided such parties accept the provisions of The Agreement.
Photomart is a B2B business, therefore, all prices are excluding VAT. VAT will be added to all orders.
When placing an order through our online store, and just prior to submitting such order, a notice will be displayed on your web browser containing important information such as a description, price and delivery charges of the good(s) or service(s ) ordered.
Confirmation of receipt of your order is not an agreement on our behalf of acceptance of such order.
Acceptance of the order and subsequent fulfilment of the contract between you and Photomart occurs when the order is dispatched by us for delivery. We reserve the right not to accept your order subject, but not limited, to any of the following conditions:
1. The total value of your order does not meet the minimum required order value;
2. The price of good(s) quoted on the order by Photomart , were quoted incorrectly (see paragraph 3.8);
3. You have exceeded your existing credit limit;
4. Your account with us has expired or no longer exists;
5. Your account or credit status has changed;
6. You do not have sufficiently available funds;
7. Your cheque has not cleared;
8. We have reason to suspect theft or fraudulent transaction;
9. Quotes that are longer than 5 business days old;

Photomart shall not be liable to the Customer for any economic or financial loss or damage as described in paragraph 5.7 of The Agreement, should Photomart decide to not accept your order.
Your order will be dispatched for delivery the same working day unless the order was received after the required cut off time as determined by us (in which case it will be dispatched the following working day) or unless we have notified you that we do not accept your order or if you have cancelled the order and subsequently notified us of cancellation (in which case the order you submitted to Photomart will not be dispatched).
Subject to E & EO, the prices and description of good(s) supplied to you by the website www.photomart.co.uk will correspond to their prices and descriptions on our websites and to their prices and descriptions in our promotional literature at the time of printing. If at any stage this is found not to be the case, i.e. the price(s) of one or more of the goods you ordered has/have been quoted incorrectly in the shopping cart, we will put your entire order containing such good(s) on hold from delivery and make every reasonable effort to notify you of the correct prices and descriptions with an option of either rejecting the good(s) in question for a full refund or accepting the good(s) at the correct price.
All prices displayed in our promotional materials and on our websites are shown excluding VAT unless stated otherwise in which case VAT will be displayed at the standard rate. Should the applicable VAT rate change, Photomart reserves the right to adjust retail prices accordingly. For items which are placed on back order, VAT will be charged at the applicable rate at the time of dispatch
Prices listed on the website www.photomart.co.uk are exclusive to web orders only. Showroom and telesales pricing may differ on certain products.
Any back orders placed with Photomart, regardless of time taken to fulfill the order to supplier issues, will be non-refundable.

4. Offers, Campaigns and Promotions

Catalogue Offers

Our product catalogues may contain promotional codes which will remain valid until further notice. We advise you to call our sales team to validate any offers we have previously printed as they may get withdrawn at any time without notice.
Email Campaigns

Our regular email marketing campaigns go to a permissible list of subscribers only that have chosen (via a double opt-in process) to receive any such campaigns. Emails received from us may contain product promotions & reminders, general notifications, and anything else that we consider relevant.

We hate spam as much as you do and do not rent or sell our list to any third-parties. We allow you full control over what you receive and you may opt-out at any time by clicking the unsubscribe link found at the end of any email(s) received from us.
Website Promotions

We have different types of shopping cart discount on our website:
a) Automatically applied discounts when your order reaches a specific condition such as “Buy X, Get Y Free”.
b) Manually applied discounts when you quote or enter a valid coupon code before placing your final order.

Please Note: We will detail all current website promotions on our OFFERS page including any specific promotion terms and conditions (where applicable).
Photomart, retains the right to stop any promotion or offer, at any time without notice.

5. Delivery

Photomart can deliver to virtually any destination in the world provided that the stated procedures are strictly adhered to when you place an order.
Orders received by 5:30 pm by phone & 6pm online and accepted by us will be dispatched the same working day for next working day delivery (premium services and deliveries to destinations outside of mainland UK incur extra charge). Photomart will make every reasonable effort to ensure that good(s) are always delivered to you on-time. Photomart does not guarantee that orders will always be delivered within any quoted or estimated time scales.
For all orders destined for delivery outside of mainland UK, Northern Ireland, Ireland, the Channel Islands and the Isle of Man:
1. You acknowledge and agree that it is your responsibility to arrange for a courier to deliver the good(s) to you, or alternatively to collect the good(s) yourself from our premises;
2. Orders may be subject to additional charges if the total weight of goods ordered equals more than 94.5Kg within the United Kingdom or 70Kg for international shipping.
3. Photomart is willing, upon your invitation and as your agent, to quote for delivery and instruct our own transport and logistics provider to deliver the relevant good(s) on your behalf;
4. If you take up the previous option, you will enter into a direct contract with our logistics and transport provider in respect of the delivery of the good(s) under their standard terms and not with Photomart, and you will be liable to our transport & logistics provider to pay any required charges;
5. Photomart will (unless you instruct us otherwise) collect payment of the delivery rate from you, and as your agent pay such amount to our transport & logistics provider;
6. Any liability in connection with such delivery shall be between you and our transport & logistics provider and shall not involve Photomart;
7. If you elect to arrange for someone else to deliver the good(s) to you, or will collect the goods from Photomart’s premises in the UK, you should make the appropriate election and contact Photomart to make arrangements for the good(s) to be made available for collection. No collection of the delivery rate will be made by Photomart under these circumstances;
Please refer to the “Delivery” section for more specific information regarding our shipping tariffs, terms and conditions.

6. Warranties and Liabilities

Photomart sells products with the benefit of the original manufacturer's warranty, passed through to the end user or provided directly by the manufacturer. Photomart does not manufacture the goods we sell, nor do we license or publish any accompanying software.
Photomart will only accept liability for defective goods where we can claim under the manufacturer’s Dead on Arrival (DOA) or warranty policy and receive a refund, credit, repair, or replacement. All processing of defective items must comply with the manufacturer’s procedures. Items that do not meet these requirements are not eligible for return or credit.
We accept no liability for defects caused by fair wear and tear, misuse, negligence, abnormal operating conditions, failure to follow user instructions, or unauthorised repair or alteration. Warranty claims are also invalid if the goods have not been paid for in full.
All warranties, conditions or terms implied by statute or common law (except for goods as to title) are excluded to the fullest extent permitted by law.
If you believe an item is faulty, please contact Customer Support or visit our Contact Us page. If necessary, we will issue an RMA (Return Merchandise Authorisation) number. You must return the goods with this RMA and your contact information. No replacement will be sent until the returned goods have been received and inspected by Photomart.
If Photomart agrees to arrange collection of a product for inspection or repair, you must provide at least three clear photographs of how the item is packaged. These must show:
1. The item inside the box with internal packaging.
2. The sealed and labelled box.
3. Any additional external packaging (e.g. outer box, padding).
We will not schedule a collection without these images. This requirement helps prevent transit damage and provides a record of packaging condition.
If a warranty claim is submitted, the customer is responsible for all shipping costs, including sending the item to Photomart and receiving the repaired or replacement item. Photomart is not liable for lost or damaged returns when shipping is arranged by the customer, and we will not reimburse any shipping costs under any circumstances.
If, upon inspection, the item is found not to have a manufacturer fault, it will be returned to you at your expense. Photomart reserves the right to hold items until payment is received for return shipping.
Photomart shall not be liable for economic or financial losses, including but not limited to: loss of profits, business, goodwill, revenue, or any indirect or consequential loss, even if we were advised of the possibility of such damages.
Photomart’s maximum liability for damage to tangible property is limited to the VAT-exclusive price of the product in question. In no case shall liability exceed the value covered by our insurance policy.
We are not responsible for any delays or failures to perform caused by circumstances beyond our reasonable control, including but not limited to:
1. Natural disasters (fire, flood, storm, etc.);
2. War, terrorism, or civil unrest;
3. Government actions or regulations;
4. Import/export restrictions or embargos;
5. Strikes or industrial disputes;
6. Supply chain issues affecting availability of materials or labour.
If you resell goods purchased from Photomart, you are responsible for ensuring that your customers receive correct and sufficient information. You may not alter or remove labels or documentation, nor claim to represent Photomart or the original manufacturer without written permission.
You accept full responsibility for the conformity of goods sold under your consumer contracts. You agree not to provide warranties or representations without manufacturer consent and to indemnify Photomart against any claims arising from your actions.
Where Photomart or the manufacturer is found liable under consumer law, our liability will not exceed your original purchase price for the goods in question.
Goods and services are protected by intellectual property rights. You must not alter, remove, or misuse these rights. Photomart disclaims all liability for third-party IP claims unless indemnified by our suppliers. In the event of a claim, we may:
1. Obtain the right for continued use;
2. Replace with non-infringing alternatives; or
3. Refund the original purchase price.

Notwithstanding anything else in these Terms, Photomart's liability in the case of IP infringement shall not exceed the purchase price of the infringing goods or services.

For full warranty details specific to Godox products purchased from our store, please visit our dedicated Godox UK Warranty Policy page.

7. Returns

Photomart does not operate on a trial or sale-or-return basis. Returns are only accepted if agreed in advance. Goods must be in original packaging, clean, and resalable. A 15% restocking fee may apply at our discretion. Delivery charges are non-refundable.
Customised, special order, or personalised goods cannot be returned under any circumstances. Returns of non-Photomart or out-of-warranty goods for repair must include a completed returns and repair form. If Photomart is arranging collection, customers must also submit photos as per Section 6.5 before the collection can proceed.
Discrepancies or damaged goods must be reported within 3 working days of delivery. If an RMA is issued, the item must be returned within 3 working days of the issue date.
No refunds will be processed until goods are received and inspected. Items returned with broken seals, tampering, or unauthorised modification will be rejected. Goods must be:
1. In "as new" condition;
2. Complete with accessories and free gifts;
3. Returned with original packaging, manuals, leaflets, software, and documentation.
Proof of purchase may be requested for returns or exchanges.
Software, memory cards, and media will only be accepted if sealed. Opened software is non-returnable, except if physically faulty.
This section does not apply to bespoke services such as printing, design, framing, or album creation.
You must take reasonable care of goods before return. Usage beyond initial inspection may void the right to a refund.
Where Photomart has agreed to repair or replace goods, you authorise us to carry out such work as necessary to restore the product to working condition.
Photomart is not liable for goods lost or damaged during return transit. We recommend using tracked and insured shipping.
Bundled items are non-refundable unless approved by management. Refunds are based on agreed values.
Refunds are initiated within 24–48 hours of receiving returned goods:
1. Credit/debit card refunds are sent to the issuing bank within 7 business days. Please contact your bank for confirmation.
2. PayPal refunds are processed within 1 business day and usually appear immediately.
Items invoiced at zero value or given free of charge, as well as clearance goods, are excluded from return or exchange under any circumstances.

8. Software

Intellectual property rights in any software or any other copyrighted materials ("Software") and supporting documentation supplied by us to you remain our property or that of our licensors.
Without our written consent and without affecting any applicable statutory rights under the Copyright (Computer Program) Regulations 1992 (as amended, supplemented or replaced from time to time) you shall not and shall not permit any other person to:
1. disassemble, reverse engineer, decompile or in any other way interfere with the Software;
2. copy or modify the Software; or
3. create any new Software partly or wholly based on the Software.

Subject to the terms of this Agreement, you are licensed to use the Software and associated documentation non-exclusively, but only for the purposes identified on the site in relation to the Software.
You must not transfer, assign or sub-license your right to use the Software or attempt to do so.
Software returns are subject to section 6 (Returns) and in particular paragraph 6.6.

9. Limitation of Liability

Nothing in this Agreement shall affect your statutory rights.
Subject to paragraph 8.1, you agree that Photomart shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the Internet not under Photomart's direct control including, without limitation, damage for loss of business, loss of sales, non payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where Photomart has been advised of the possibility of such loss or damage).
The only liabilities that Photomart can exclude are those arising from the following.
1. In cases where losses were not foreseeable to both parties when the contract was formed;
2. Where losses were not caused by any breach on the part of Warehouse Express; or
3. For any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from Photomart.

10. Printers for hire

Photomart provides event printers for hire on a weekly basis to our customers. We reserve the right to change the range of printers available for hire, as well as the prices at any time, at our discretion.
When renting our printers, customers must have full knowledge of how to operate them. If customers require assistance, our technician is available on weekdays from 9:30 am to 5 pm to answer any questions. Prior to sending out any hired printers, they are checked by our technician.
Please note that Photomart is not liable for any damage that occurs to the printers once they are returned. We reserve the right to deduct the cost of damages from the deposit as we see fit. Customers are charged on a per print basis for hire prints and are not permitted to purchase media separately.
Photomart charges customers on a per print basis for hire prints. Customers may not purchase media seperately, and will be charged per print on the printer, regardless if media is purchased with the printer or not.
If the cost of damages and printing exceeds the deposit paid for the printer, we will seek further payment from the customer to cover the full cost of the damages.
If the hire printer is returned damaged beyond repair and there are no signs of damage from the courier, the customer accepts full responsibility for the damage inccurred. If the printer is returned in a condition in which the board is damaged so print count is unavailable, the minimum charge will be 100 prints.
If a hire printer is sent via DPD, it is the customer's responsibility to contact Photomart as soon as any issues arise, such as damage to the outer box or if the printer is not printing correctly.
For printers that are collected and dropped off by the customer, the customer accepts full responsibility for any damages that may occur.
Photomart will not offer any refunds due to incompatibility between printers and devices used to print. Customers are expected to be aware of the compatibility of printers, or if not, our technician is available for help in regards to this.

11. Insolvency

Paragraph 9.2 (below) applies if:
1. The Customer makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purpose of amalgamation or reconstruction); or
2. an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of The Customer; or
3. The Customer ceases, or threatens to cease, to carry on business; or
4. Photomart reasonably apprehends that any of the events mentioned above is about to occur in relation to The Customer and notifies The Customer accordingly.

If this paragraph applies then, without prejudice to any other right or remedy available to us, Photomart shall be entitled to cancel The Agreement or suspend any further deliveries under The Agreement without any liability to The Customer, and if the good(s) have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary and if any of the good(s) have not been delivered Photomart may sell the good(s) at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to The Customer for the excess over the price under The Agreement or charge The Customer for any shortfall below the price under The Agreement.

12. Matters beyond our reasonable control

Photomart shall not be held liable for any breach of The Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightning, flood, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.

13. Language

In the event of conflict or inconsistency between the terms of the English language version of The Agreement and any translation provided by us, the English language version shall prevail.

14. Photomart Loyalty Points

Photomarts loyalty point system is available only to registered Photomart customers.
This point system works on the basis of 1 point being equal to 1 pence. At any time, Photomart retains the right to change this value as they see fit, with no warning to the customer.
Points may only be placed on orders with minimum of £50 value before VAT. Each Pound(£/GBP) spent before VAT, will be equal to 1 loyalty point. Photomart retains the right to change this vconversion value as they see fit, without warning to the customer.
Points may not be applied to any shipping cost.
Photomart loyalty points will not be earnt on any shipping costs.
Points may not be transferred from one account to another, and can only be used with accounts that are signed in, not guest customers.
Points that are earnt through "We Miss You" or "Newsletter Subscription" may only be used once. Customers that are found using these reward methods multiple times will have the reward points stripped from their account.
Photomart loyalty points may not, at any time, be transferred into cash; Either through ourselves or through a third party.
Photomart reserves the right to remove points from customer accounts as seen fit, in the event of suspicion of abuse of the Photomart Loyalty Point system. Customers have the right to defend this by emailing [email protected]. In the event that it is found customers are not abusing the system, Points will be reinstated with no compensation.
Photomart loyalty points may only be used in conjunction with online orders and orders placed through cold calls. Orders placed through the customer calling Photomart, loyalty points may not be applied to the order.
Photomart loyalty points are only redeemable for two years since earned and will expire at two years (730 days) since they were earned. This will not erase all points, only those which have been unused in your account for two years e.g. If you have 900 points and 300 points were from 2 years ago and 600 points are from 1 year ago, your account will have 600 points left.
Payment providers which Photomart uses may not accept loyalty points e.g. takepayments. This is out of control of Photomart and we will not, at any point provide discounts if points cannot be used through these payment providers.

15. Recycling Scheme

Photomart's Recycling Scheme offers the chance for customers to earn £50 in Loyalty Points to spend at Photomart in order for their doing their part for the environment.
Any used ribbon returned to us for the recycling scheme must be purchased from Photomart, and be used within the UK. Any media used outside of the UK, or exported will not be eligible for the recycling scheme.
In order to receive the £50 worth of loyalty points, 10 ribbons of media must be returned to Photomart, at the customers cost.
Any media for the DNP QW410 will only be liable to receive £25 credit for their 10 ribbons, not £50 credit.
Any media for the Hiti P310W, Hiti P322W,or Hiti S420 will not be legible for any credit if they are returned.
Any ribbons that are returned must have been purchased from Photomart after 01/11/2022. Account history will be used to verify this. If account history cannot verify this, it is the responsibility of the customer to prove they purchased the goods from Photomart.
The media ribbons must be purchased from a single account, it cannot be shared across multiple accounts e.g. If you use a personal and business account to order media, all the media must come from a single account, not a combination of both. To clarify the account, please include details such as postcode, email and account number if known. If you are unsure of any account details, please call our team on 0208 527 6006 and they'll be able to clarify the details relating to your account.
Points earned through the the Recycling Scheme may not be transferred to other accounts or be converted to cash at any point, by Photomart or any third-party.
Photomart retains the right to recycle the returned ribbons and not reward loyalty points.
Upon the ribbons being in Photomarts possession, they will recycle them as seen fit, and will not return any ribbons back to the customer at their own cost.
Payment providers which Photomart uses may not accept loyalty points e.g. takepayments. This is out of control of Photomart and we will not, at any point provide discounts after purchase if points cannot be used through these payment providers.
All ribbons must be returned to the following address: Photomart, Ellerman House, Redburn Industrial Estate, Woodall Road, Enfield, EN3 4LQ
Photomart will recycle the used ribbons, but will not provide loyalty points to customers who are part of partnerships, or franchises, in which they receive discounts on all orders placed.
Any media purchased at a discounted rate, either as a partially used media, bulk purchasing discounts or offer of any kind, will not be liable to receive loyalty points for their returned ribbons under any circumstances. This applies to discounts relating to partnerships with suppliers.
Alongside the Recycling Scheme, Photomart has pledged to plant trees on a monthly basis to help with reforestation and further their commitment to environmental sustainability.

16. Price Match

We offer a price match guarantee on identical products sold by authorised retailers, the product must be the same brand, model, size, and colour and must be in stock and available for immediate purchase.
The competitor must be an authorised retailer based in the UK, this does not apply to auction sites, marketplaces, or unauthorised sellers.
The competitor’s price must be verifiable and visible on their website, in their current printed advertisement, or quotations and invoices dated in the last 30 days.
We reserve the right to contact the competitor to confirm the lower price.
Price match excludes clearance, liquidation, special order, or promotional pricing.
Offers that include financing, bundling, or other incentives are not eligible.
Contact our customer service team via email: [email protected], or by phone: 0208 527 6006, to request a price match.
Once verified, we will adjust the price at the time of purchase. Under no condition will a refund be given, after payment has been received.
We reserve the right to modify or discontinue the price match policy at any time without notice.
We are not responsible for errors in competitor pricing or advertisement, and any errors on competitor behalf will not be honoured for the price match.
Photomart reserve the right to not offer price match if we believe it is not in our best interest to offer price match.
Photomart reserve the right to not price match across certain products / product lines. These ranges may change at any time at Photomarts discretion, without notice to the customer.

Photomart Online Store may change these T&C's from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Last Updated: 25th March, 2025