Frequently Asked Questions

• Is the DS620 the replacement for the DS40? +

  Yes, the DS620 is the modern successor to the DS40, offering the same 6-inch width capability with significantly enhanced performance, improved reliability, and continued media availability. With DS40 media being discontinued by DNP, the DS620 provides DS40 owners with a clear upgrade path that maintains the versatile 6-inch format whilst delivering faster print speeds, revolutionary rewind function for multiple sizes, four finish options from one roll, and access to the widest range of creative media. Contact us on 0208 527 6006 to discuss trade-in options for your DS40 printer.

• What makes the DS620 different from other DNP printers? +

  The DS620 is DNP's flagship model offering the widest range of print sizes (2×6" to 6×20"), four finish options from a single roll, and the revolutionary rewind function for maximum media efficiency. It combines the fastest speed in its class (8.4 seconds for 4×6") with exceptional versatility, making it the preferred choice for professional photographers who need to offer diverse print products without maintaining multiple media stocks.

• How does the rewind function work? +

  The rewind function allows the printer to feed media through multiple passes, enabling you to print different sizes from the same roll without generating waste. For example, you can print a 4×6" photo, then a 6×8" enlargement, then a 6×6" square—all from the same continuous media roll. This eliminates the need to maintain separate media stocks for different sizes and dramatically reduces waste compared to traditional fixed-size systems.

• Can I print panoramic sizes without special media? +

  Yes, panoramic prints (6×14" to 6×20") use the same standard 6" wide media as regular prints. The DS620's rewind function and DNP Hot Folder Print software (free download) enable panoramic printing by feeding the media through multiple passes. You can even create custom lengths (like 6×16" or 6×18") by printing to the maximum 6×20" and manually trimming to your desired length—a cost-effective way to offer bespoke panoramic products.

• How do I switch between different finishes? +

  All four finishes (Glossy, Lustre, Fine Matte, and Matte) are produced from the same media roll by simply changing the finish setting in your printer driver or DNP Hot Folder Print software. There's no need to change media, no separate stock to maintain, and no operational disruption. This means you can offer clients their preferred finish without the complexity of managing multiple media types or performing mid-event roll changes.

• What speciality media options are available? +

  DNP offers perforated media (for easy tear-apart multi-format prints), sticker media (self-adhesive prints), and metallic media (luxury finish with enhanced vibrancy). These speciality options require purchasing the specific media type, but all are designed to work seamlessly with the DS620. As a media manufacturer, DNP continuously develops new creative options that many competitors cannot offer due to their reliance on third-party suppliers.

• How long does a media kit last at busy events? +

  A standard 4×6" media kit contains two 200-print ribbons (400 total prints), which is typically sufficient for most wedding receptions or medium-sized events. For context, a busy 4-hour wedding reception might generate 200-300 prints, so you'll usually finish the event with capacity remaining. Each ribbon produces 200 prints before needing to be changed. Larger sizes have proportionally lower capacities per kit, but most photographers find the capacity adequate for typical event requirements.

• Does the printer include media, or is it sold separately? +

  The DS620 printer is sold without media—paper and ribbon are purchased separately as consumables. When you buy DS620 media kits, each complete kit contains the paper roll and TWO ribbons together. For 4×6" prints, each ribbon produces 200 prints, so one complete kit gives you 400 total prints (2 × 200). The specific media capacity depends on the size you're printing. This consumable-based model allows you to stock only the sizes you need and take advantage of bulk pricing when purchasing larger quantities.

• What warranty coverage is included with the DS620? +

  The DS620 includes a comprehensive 2-year standard warranty covering the entire printer, with specific coverage for up to 100,000 prints on the thermal print head—the most critical wear component. This generous warranty reflects DNP's confidence in the printer's durability and ensures peace of mind for professional photographers who rely on their equipment for income-generating work. Extended warranty options and EverCare protection plans are also available for additional coverage.