Frequently Asked Questions

• How does the RX1HS compare to the DS620 for photo booths? +

  The RX1HS is designed specifically for high-volume photo booth operations with its 700-print capacity, whilst the DS620 prioritises speed (8.4 seconds vs 12.4 seconds) with a 400-print capacity. For busy wedding receptions and events where continuous operation matters more than speed, the RX1HS is typically the better choice as it requires fewer media changes. However, if you're running multiple events per evening where pack-down speed matters, the DS620's faster printing and smaller footprint may be advantageous.

• Can I print 2×6" photo strips with the RX1HS? +

  Yes, the RX1HS supports 2×6" photo strips with two strips produced from one 4×6" print. This makes it the go-to choice for classic photo booth strip layouts, as you can offer traditional strip formats whilst benefiting from the RX1HS's economic media costs and high capacity. Your photo booth software needs to support 2×6" strip layouts with the appropriate cutting instructions.

• How often will I need to change media during a typical event? +

  With 700 prints per roll, most wedding receptions and corporate events can run the entire evening without a media change. For context, a busy 4-hour wedding reception might generate 200-400 prints, meaning you'll typically finish the event with media remaining. This is a significant advantage over smaller-capacity printers that might require mid-event reloading during peak hours when guests are most engaged with the booth.

• What's the difference between High Speed and High Quality modes? +

  High Speed mode (300×300 dpi) prints in approximately 12.4 seconds and is the standard setting for event work—it produces excellent quality that guests expect from professional photo booth prints. High Quality mode (300×600 dpi) increases vertical resolution and print time but is rarely necessary for event photography where speed and throughput matter more than the marginal quality improvement that guests won't typically notice.

• Will the RX1HS fit in my existing photo booth cabinet? +

  The RX1HS measures 322mm wide × 281mm high × 375mm deep, which fits most standard photo booth enclosures despite its large media capacity. However, you should verify your cabinet's internal dimensions before purchasing, particularly the depth measurement, as some ultra-compact booth designs may not accommodate the printer's 375mm depth plus the required clearance for media loading and ventilation.

• Can I switch between glossy and matte finishes during an event? +

  Yes, the RX1HS can produce both glossy and matte finishes from the same media roll by selecting the finish option in your photo booth software or printer driver. This eliminates the need to stock separate media types or perform mid-event roll changes, which is particularly valuable when clients request specific finish options or when you want to offer guests a choice between glossy and matte prints.

• Does the printer include media, or is it sold separately? +

  The RX1HS printer is sold without media—paper and ribbon are purchased separately as consumables. When you buy RX1HS media packs, each complete kit contains the paper roll and ribbon together, with all consumables needed for the specified number of prints (typically 700 prints per pack). The media is specifically designed for the RX1HS's high-capacity system, and pricing is structured to provide the lowest cost-per-print in the professional event printer category.

• Is the RX1HS suitable for unattended kiosk operation? +

  Yes, the RX1HS is widely used in unattended kiosk applications at shopping centres, tourist attractions, and retail locations. The 700-print capacity means the printer can operate throughout the day without supervision, reducing staffing costs whilst maintaining consistent print quality. However, you should implement remote monitoring to track media levels and printer status to avoid situations where the printer runs out of media during peak periods.